Orders
When will my order ship?
We do our best to ship orders within 1-2 business days, but during launches we may have extended processing times. Keep an eye on our social media channels for updates on any delays! We ship via USPS Ground Advantage.
How long does it take to receive my order once shipped?
Have you noticed how long it takes to get some packages these days? Us too. You should receive your order within a week or two after it ships. Once the order leaves our warehouse, you’ll be emailed a tracking number so you can keep an eye on the status of your order.
Can you combine my orders?
As long as you haven’t received a shipping notification, absolutely! Please email us with both order numbers and we can combine them and refund any shipping overages.
What do I do if my order arrives damaged?
Though we carefully pack your orders, we know things can happen in transit beyond our control! Please email your order number and details about damages within 72 hours of delivery. (This 72 hour clock starts when the carrier’s delivery timestamp is shown via the tracking number.) Please include photos of any and all damaged products, including photos of the packaging. We are unable to replace damaged items without receiving these photos.
We do not offer refunds for damaged products, only replacement items once photos of damaged items have been received.
USPS is showing my package as delivered but I did not receive it. What do I do?
Please check all around your property (mailbox, front/back porch, garage, etc) and with neighbors to see if it may have been left somewhere other than what the tracking indicates. If unsuccessful, contact your local post office immediately with your USPS tracking number to see if they can locate the package on their end. At that point, they can assist you with filing a Missing Mail Request. In almost all cases, USPS will be able to help you locate the package!
Can I cancel my order?
Orders can be cancelled before a shipping label is generated ONLY. Once a label is created and a confirmation email with USPS tracking number has been sent to you, we are unable to cancel.
What do I do if my order is missing something?
Oops! Please email us within 72 hours of receiving your order (This 72 hour clock starts when the carrier’s delivery timestamp is shown via the tracking number.) Please provide a photo of the polishes you received along with your packing slip, and we are happy to send along any polishes left out by mistake!
My tracking number shows a label was created, but there haven’t been any updates in days. When will my order arrive?
If you received an email with a tracking number, your order has been processed and ships the same day or the morning after. Lately, USPS has been skipping scans once packages leave our local facility, and sometimes at the regional hub too. That means tracking can sit on “label created” even while your package is moving. Some deliveries are also taking longer than they used to. Once your order is with USPS, delivery is in their hands, but your polish is on its way. Thank you for your patience.
Shipping
How much does shipping cost?
We charge a flat $7 fee on shipping, and any orders over $75 ship for free.
Do you ship internationally?
We're working on this. At this time, our polishes can only be shipped within the US.
Returns, Exchanges, Refunds
Do you accept returns?
Due to the handmade nature of our products, we are unable to accept returns or offer any refunds. All sales are final. No returns are accepted for any reason.
Do you offer refunds?
We do not offer refunds.
Can I exchange a polish?
Because our products are handmade, cosmetic items, we are unable to resell previously sold polishes, and therefore we cannot offer exchanges.
Products
Are these gel polishes?
No, we make regular quick dry nail polish that does not require a UV light or anything special to dry or cure. We do recommend ending all manicures with Badass Glass for quicker drying and manicure longevity.
What does 10-free mean?
Our nail polishes are free of ten typical nail polish ingredients that might be considered harmful. So no: toluene, DBP (dibutyl phthalate), formaldehyde, formaldehyde resin, camphor, xylene, ethyl tosylamide, phthalates, parabens and fragrances.
Are your polishes vegan?
Yes! And cruelty-free!
What ingredients are in your nail polish?
For specific ingredients by polish, please see the ingredients list included on each of our product pages.
Our polish base includes:
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isobutyl Acetate, Isopropyl Alcohol, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Silica, Styrene/Acrylates Copolymer, N-Butyl Alcohol, Benzophenone-1, Violet 2
Why does the polish look different in different photos/videos?
Many of our polishes are designed to shift dramatically. These shifts mean the same polish can appear quite different depending on lighting, angle, skin tone, and even your screen's settings. We provide multiple photos and videos on each product page to provide the best understanding of the polish we can (though we’re told they look better in person!).
Because our polishes are handmade in small batches, slight variations can occur between batches.
Please note that we highly recommend looking at all product swatches available on each product page before purchasing as we are unable to accept returns or refunds for any polishes. You can also check for swatch review videos on YouTube to see the shades in action before you buy.
Do any of your polishes change over time?
Over time, nail polish can naturally thicken or shift in color (ours included). This is especially true with exposure to direct sunlight or heat. Neon pigments in particular are known to shift color over time regardless of storage. To keep your polish performing its best, store it away from direct light and shake well before each use. If it does thicken, a few drops of polish thinner will fix it.
Are your polishes available in any brick-and-mortar stores?
In Austin, you can find a selection of our polishes at Golden Mean and The Little Gay Shop.
Can't find what you're looking for?
Send us an email and we will get back to you as soon as possible. Don't forget to include your order number (if you have one).
Please email us at help@prismparade.com.

