Do you accept returns?
Due to the handmade nature of our products, we are unable to accept returns. However, we're here to help and we want you to love your purchase, so please reach out! If you receive a broken or defective bottle, please contact us with photos and we would be happy to help.
Can I update or cancel my order?
As long as we haven’t shipped yet, we’d be happy to assist! Please email us ASAP.
When will my order ship?
We do our best to ship orders within 1-2 business days, but during launches we may have extended processing times. Keep an eye on our social media channels for updates on any delays! We ship via USPS Ground Advantage.
How long does it take to receive my order once shipped?
Have you noticed how long it takes to get some packages these days? Us too. You should have your order within a week or so after it ships. Once the order leaves our warehouse, you’ll be emailed a tracking number so you can keep an eye on the status of your order.
Do you ship internationally?
We're working on this. At this time, our polishes can only be shipped within the US.
What does 10-free mean?
Our nail polishes are free of ten typical nail polish ingredients that might be considered harmful. So no: toluene, DBP (dibutyl phthalate), formaldehyde, formaldehyde resin, camphor, xylene, ethyl tosylamide, phthalates, parabens and fragrances.
Are your polishes vegan?
Yes! And cruelty-free!
What ingredients are in your nail polish?
For specific ingredients by polish, please see the ingredients list included on each of our product pages.
Our polish base includes:
Butyl Acetate, Ethyl Acetate, Nitrocellulose, Acetyl Tributyl Citrate, Isobutyl Acetate, Isopropyl Alcohol, Adipic Acid/Neopentyl Glycol/Trimellitic Anhydride Copolymer, Silica, Styrene/Acrylates Copolymer, N-Butyl Alcohol, Benzophenone-1, Violet 2
Are your polishes available in any brick-and-mortar stores?
At this time our polishes are only available through prismparade.com.
Which brush will I bet getting with my polish?
Our Digital Dystopia collection comes with our new wide paddle brush. All other polishes at this time were produced using our original fan brush. We do offer both brushes for sale in packs of 6. Brush preference varies from person to person!
Can't find what you're looking for?
Send us an email and someone from our Customer Service team will get back to you as soon as possible. Don't forget to include your order number (if you have one).
Please email us at help@prismparade.com.